General

The use of the website and the services of www.tsiogas.gr presupposes that the user agrees with the following terms of use, which apply to the content of the website. The user must carefully read these terms before using the services of the website and if he does not agree not to use the services and its content.

The website www.tsiogas.gr is the online store of the company Tsiogas Furniture with Tax Identification Number 055564238, DOY: Kozani, with activity "Furniture Manufacture and Trade". The headquarters of the company is located at 10 Kasomouli Street, Kozani, PC 50100.

General Information about the Company

The company Furniture Tsiogas has been active in the field of furniture since 1987 as a unit for the production of high quality and aesthetic furniture, based in Kozani.

Using ecological materials, we manufacture special designs for your space, with passion, consistency and quality criteria at an affordable price.

Copyright

The design of the website, the texts, the graphics, the logo and the images, constitute the composition of all the content and constitute the intellectual property of the company Furniture Tsiogas or its satisfied associates and are protected according to the provisions of Greek law, European law and international conventions. Any reproduction, republishing or distribution of the content of the page www.tsiogas.gr without the written approval of the company Furniture Tsiogas is prohibited.

Personal Data and Security

The company Tsiogas Furniture understands the importance of securing personal data, as well as electronic transactions and has taken all necessary measures for maximum security of transactions. The personal data that you declare in tsiogas.gr are used exclusively by it and the companies that cooperate with it, in order to promote and execute the transaction relationship.

Obligations and Rights of the Customer

The company Furniture Tsiogas has the sole purpose of selling products and services to its customers. In order to achieve the best service for its customers, it is necessary to request specific information regarding the completion and processing of their order. Customers in the online store of tsiogas.gr it is necessary to fill in the information required by the relevant form, accurately, in order to be able to make the purchases they desire. In case the shipping address of the order is declared incorrect, the responsibility lies solely with the customer.

The company keeps a record of all orders, which can be destroyed if requested by the customer. Each customer has access to his orders through his personal account and the Order History option. The personal account only needs two passwords, the username and the password. The user can change the password as often as he wishes and is responsible for maintaining the confidentiality of third parties. In case of loss or leakage of the password the user is obliged to inform the company immediately, because otherwise it is not responsible for the use of a secret code by other persons.

The company ensures the correctness of the electronic handling until the assignment of the order with technical means that monitor all the stages of data entry, detect any errors in the electronic handling and inform with automatic messages for their correction. In addition it does not disclose users' personal data and information in any way. They are used exclusively for the execution of transactions. All information is encrypted and stored in complete security.

The customer recognizes that the color rendering can deviate from reality in levels of shades and tones, as they are rendered by electronic machines, the settings of which are influenced by many parameters and are defined by the capabilities of each machine and the individual user.

When you place your order through the online store www.tsiogas.gr, you have the option to cancel your order within the same day you placed the order. The customer has the opportunity to return the purchased products within 14 days from the moment of receipt. In case they are not returned within 14 days then the company Furniture Tsiogas is not obliged to accept any return or replacement of the product.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in case the products are manufactured according to the specifications that you have set as a consumer or that are not in stock and need a special order from the (supplier / manufacturer) as well as from the products which, after delivery , due to their nature, are inextricably mixed with other elements.

Privacy

Responsible for the protection of personal data, according to the legislation, is the company Tsipogas Furniture based in the city of Kozani at 10 Kasomouli Street, Kozani, PC 50100. You are legally represented by number GEMI: 011696936000, with VAT number 055564238 Kozani, e-mail itsiogkas@gmail.com, call center 2461024883.

The information that the customer is required to fill in is name, postal address, city, country, e-mail address and telephone number. In addition, during the visit to the page www.tsiogas.gr, data such as the browser used, the visitor's IP address or information about the products are automatically collected, for reasons of better service, statistical or even technical reasons saw. The collection and processing of such personal data takes place during the visit, registration, login to an existing account or ordering products on the company's website. The data is used only in accordance with the applicable legal provisions and this privacy policy and as the case may be with the consent of the visitor, customer, registered user.

The visitor reserves the right to delete or correct erroneous personal data, the right to delete his personal data as well as the right to receive a copy of personal data. The visitor, if he is a registered user, can claim his rights by logging in to the customer account and editing them immediately, or by deleting his account completely. The data that must be stored due to legal, institutional or contractual obligations for the preservation of commercial documents will remain in a safe environment in the company Furniture Tsiogas as required by law.

The details of the users (name, profession, email address, home address, landline, mobile phone, etc.) and the transactions of the users of the online store are considered confidential, as in the usual transactions in a commercial store. Users when providing their data in the context of their transactions as hereafter, will be informed by the company holding commercial documents will remain in a safe environment in the company Furniture Tsiogas and consent and accept the forthcoming processing of this personal data, for the needs of a smooth and easy transaction between the parties, as well as the transmission of this information to recipients who will be specifically identified and are the employees and added of the company in the context of the processing of the contract under preparation. The existence of the right of access and the right of objection is also hereby notified. Ensure that only authorized officials have access to transaction information and only when necessary, e.g. for processing orders. It is ensured that only authorized otherwise the company for keeping commercial documents will remain in a safe environment in the company Furniture Tsiogas undertakes not to disclose the details of customers and their transactions, unless it has a written authorization from them, or this is required by a court decision or decision of another public authority. The personal data declared in the online store of the company are used exclusively by it or its affiliated companies, in order to support, promote and execute the transaction, the promotion of goods and the information of the customers. All documents and electronic data that will be exchanged between the parties during the sale will be kept by the company. The customer can access them if he wishes.

The personal data declared in the online store of the company are used exclusively by it or its affiliated companies, in order to support, promote and execute the transaction, the promotion of goods and the information of the customers. All documents and electronic data that will be exchanged between the parties during the sale will be kept by the company. The customer can access them if he wishes. The visitor reserves the right to object or delete from such actions at any time. The data can also be transmitted to the official authorities, if there is a legal obligation or court order. The same applies in case the company Furniture Tsiogas has the right to do so, for the prosecution of criminal offenses or for the protection and enforcement of its rights and requirements. Data are also transmitted to third parties for the proper execution of contracts in cases of delivery of goods to transport companies and postal service companies, as defined by the placement of the order, as well as during the payment process, are not recorded or stored payment information in this transaction, such as credit card numbers or other bank or other information. This information is provided directly to the respective payment service provider only.

Secure Transactions

SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for the authentication of websites (websites) to network users and for the encryption of data between network users and web servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information when transmitted. In addition, all information sent over the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.

In addition, personal security is the password you give when you become a member of www.tsiogas.gr. In order to present any of your personal information, the username and password must first be given. For this reason, you must keep these items safe so that they do not fall into the hands of others.

Finally, it should be reminded that the credit card details are not stored in the company's storage media during the transaction but are registered directly in a secure environment of the cooperating bank that has undertaken the routing of the cards.

All transactions you make through www.tsiogas.gr are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to with distance sales.

Availability of Goods

The available products, the features and the prices of our products are in the electronic address www.tsiogas.gr. Our company guarantees the timely information of its customers about the availability or not of its products but does not bear any responsibility for their availability. In addition, every effort is made to immediately update prices, features, descriptions, shipping and many other information on all products, however we would recommend contacting the store before completing the order to avoid any mistakes. The prices listed include VAT 24%. The online store of the company Tsipogas Furniture reserves the right to adjust the prices without having to inform the consumer public.

Orders and Consumer Protection

Orders through the online store www.tsiogas.gr are concluding distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as it is valid today) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A 116 / 16.05.2003) and the adaptation of Greek legislation to Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Directive 93/13 / EEC of the European Parliament and of the Council And Directive 1999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council, published in the Official Journal of the European Parliament and of the Council Of the Union, with number L 304 of 22.11.2011 as it entered into force on 13/06/2014.

The user has the right to conclude a valid order through the online store, if he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in legal assistance regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. The company Tsipogas Furniture reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons.

How to Order

You can obtain the items presented at www.tsiogas.gr in the following ways:

Order through the e-shop.

Order by phone at (+30) 24610 24883

Order via email at itsiogkas@gmail.com

Directly from our store at the address Kasomouli 10, Kozani.

Payment Methods

For purchases from the online store www.tsiogas.gr of the company Furniture Tsiogas has the following payment methods:

Payment using a credit card

It is possible to pay through credit, debit and prepaid cards of Visa, MasterCard, Maestro, AmericanExpress.

When you choose a credit, debit or prepaid card as your payment method, you are automatically transferred to the secure environment of Piraeus Bank.

www.tsiogas.gr does not participate at all in the process of online payment by credit, debit or prepaid card and does not store your card details.

Payment by deposit in a bank account

The deposit can be made to the following accounts:

Piraeus Bank

Beneficiary: Tsiogas Ioannis

Account Number

IBAN GR1001722500005250087654189

In case of deposit you should send the receipt via e-mail to itsiogkas@gmail.com so that we can track your payment.

Otherwise you can send us the details:

1) Deposit bank

2) Date / time of deposit

3) Name

4) Deposit amount

This way we will be able to track your payment immediately and proceed with the shipment of your order.

In case your credit card is not approved by your bank, the company reserves the right to cancel your order.

Shipping Products

Shipping products is free of charge through us in the following areas:

Kozani, Grevena, Ptolemaida, Florina, Kastoria, Veria, Thessaloniki, Ioannina, Katerini, Larissa.

For all other areas a transfer may be made, but after consultation.

Delivery Time: 20-30 Business Days

In case you wish to transfer them with your own agency, inform the company immediately at 24610 24883 and in this case the transport costs are not determined by the company. In addition, during the ordering process, you are given the opportunity to choose to pick up your order from our store, located at the address Kasomouli 10, Kozani, PC 50100, free of charge. The consumer is not obliged to pay if he does not receive the legal receipt / invoice. Shipping costs include VAT 24%. Please let us know if there are any difficulties in accessing your space.

Orders are processed from Monday to Friday (except holidays). If your order is placed on Saturday or Sunday, it will go through the approval, preparation and shipping phase the next working day. During increased demand there is a possibility to increase the delivery time of the goods (eg holiday period).

If for reasons of force majeure there is a delay with your order, then we will contact you to inform about the shipment and delivery.

Delivery of orders is performed within eight working hours (9:00 am - 17:00 pm) except Saturdays, Sundays and holidays. The itineraries of each shipment are set unilaterally by the company Tsipogas Furniture.

In cases where the customer / user can not pick up the day or time set for him, our company re-sets the delivery day and notifies the customer / user.

Responsible for Receipt on behalf of the customer

The receipt in each case is made by the person mentioned in the order as a recipient by presenting his police ID or passport or in general a public document suitable for proving the identity in case the person mentioned in the order as a recipient can not pick it up himself. to notify us in writing at the e-mail address of the company Tsipogas Furniture.

Inaccessible Areas

If the delivery address provided by the customer / user is difficult to access by means of transport of the company / transport agency (eg truck) or entry is not allowed in the means of transport of the company / transport agency, then please let us know by the registration of the order so that appropriate measures can be taken. In case the information is not provided then the company / transport agency has the right to deliver the products to you at the point closest to the means of transport or to request an additional charge from the customer / user for the delivery of the goods to the sidewalk of the entrance.

Delivery Time

The processing of orders and their delivery is completed depending on the delivery time of the product.

The processing of orders and their delivery is completed no later than 20 working days after the order.

Packing and Assembly

www.tsiogas.gr undertakes the packaging of your order without any additional charge of your own.

The assembly of the products is undertaken exclusively by our company.

Price Policy

The customer always pays the price which is listed in the price lists at the time of the order. The prices listed on each product refer to final prices with Value Added Tax (VAT) and do not include shipping costs. Shipping costs when charged to the customer, are automatically calculated on the order form after entering the shipping address (postal code).

Product Withdrawal

The terms and conditions described apply to all products purchased from the online store of the company Tsipogas Furniture through the internet on the website tsiogas.gr.

When you place your order through the online store of the company Tsiplos Furniture, you have the option to cancel your order within the same day you placed the order.

In case you wish to return the goods due to a change of opinion, you will need to send a request to itsiogkas@gmail.com with your purchase receipt and your order form. The products you want to return should be in excellent condition, with closed packaging as received. You are responsible for the cost of returning the products unless the product is covered by a warranty due to a manufacturing defect. In case you open the product packaging, you must take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to the company's central warehouses at the address Kasomouli 10, Kozani, PC 50100.

The customer has the opportunity to return the purchased products within 14 days from the moment of receipt. In case they are not returned within 14 days then the Tsiogas Furniture store is not obliged to accept any withdrawal or replacement of the product.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in case the products are manufactured according to the specifications that you have set as a consumer or that are not in stock and need a special order from the (supplier / manufacturer) as well as from the products which, after delivery , due to their nature, are inextricably mixed with other elements.

Product Warranty

The company Tsipogas Furniture undertakes to replace any defective product, or product that has been damaged or damaged during transport. In case of receipt of a defective or damaged product, contact the company Tsipogas Furniture immediately at 24610 24833. Then place the product in its original packaging and send it to our central warehouses to diagnose the problem. After a relevant check, the product change is approved and within 15 working days the customer receives the new product back.

The warranty does not cover normal wear and tear, products that have been placed outdoors or in a humid environment, or use other than for domestic use, unless otherwise stated. In any case, it is considered that the check for any damage is carried out within 14 days from the date of receipt. In case a problem or wear is reported within 14 days, it is necessary for the consumer to have at his disposal photos of the products before opening their packages, in order to determine if they have been caused by the transport company.

The guarantee is valid from the date of purchase of the product by the company and this is proven by the purchase receipt. The warranty covers anything caused by construction or materials but not damage from wear, mistreatment or installation. Natural wood products over time if exposed to the sun or other environmental conditions may change color. Solid wood products due to the naturalness of the material may have small deviations in hue due to the structure of the wood (water).

The product warranty does not include the shipment of the company's technicians, as well as the transfer to replace the product to and from the customer's place, services are charged separately and are not part of the warranty. The guarantee concerns the product and not its transport. In no case is the monetary amount of the purchase of the product returned.